Attraveler Tours, S.A.
Please read carefully. These Terms and Conditions ("Terms") govern your access to and use of the website [www.attraveler.com] (the "Site") and your purchase of any travel experience, tour, or itinerary (each, an "Experience") from Attraveler Tours, S.A. By booking an Experience, creating an account, or completing a payment, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not book or use our services.
1. Who we are
Legal name: Attraveler Tours, S.A. Jurisdiction: Republic of Panama Registered office: PH Plaza Obarrio, Avenida Samuel Lewis, Panamá. Tax ID (RUC): 155784541-2-2026. Tourism registration: Autoridad de Turismo de Panamá (ATP) Licence No. 982-AV, Customer service e-mail: hola@attraveler.com Phone / WhatsApp: +507 6357-5453 Hours: Monday–Friday, 9:00–18:00 GMT-5 (Panama).
In these Terms, "Attraveler," "we," "us," and "our" refer to Attraveler Tours, S.A. "You," "your," "Client," and "Traveler" refer to the person booking or using an Experience.
2. Our services
Attraveler designs and operates premium, curated travel experiences in Panama. We offer two product types: Curated Experiences — scheduled group and day experiences from our published catalogue; and Custom Itineraries — private, individually tailored multi-day trips designed to your specifications.
Some components of an Experience (accommodation, ground transport, guides, activity providers, restaurants, etc.) are supplied by independent third-party providers ("Suppliers"). Where we act as an agent arranging services provided by a Supplier, the Supplier's own terms may also apply, and we will make those available to you on request.
3. Prices, currency, and taxes
All prices are quoted and charged in United States Dollars (USD), the legal tender of the Republic of Panama. Prices are shown per person or per Experience as indicated at the point of sale, and include all fees stated at checkout. Any optional add-ons are priced separately and clearly identified before you pay.
Applicable Panamanian sales tax (ITBMS, currently 7%) and any tourism levies are included or itemised at checkout where they apply. Prices for Custom Itineraries are confirmed in a written quotation, valid for [15] days and subject to Supplier availability until a deposit is received, unless otherwise stated.
We reserve the right to correct pricing errors. If a genuine error affects your booking, we will contact you before charging and give you the option to confirm at the correct price or cancel for a full refund.
4. Payment
Payments are processed securely by our third-party payment processor, Repayd (a specialist travel merchant provider, formerly Trust My Travel). Card and payment details are transmitted directly to Repayd's PCI-DSS-compliant environment. Attraveler does not collect, process, or store full card numbers.
We accept the payment methods displayed at checkout. The charge on your statement will appear as Attraveler Panama.
Curated Experiences are payable in full at the time of booking unless otherwise stated. Custom Itineraries require a non-refundable deposit of 30% to confirm the booking and secure Supplier reservations; the remaining balance is due 45 days before the Experience start date. For bookings made fewer than 45 days before departure, full payment is due at the time of booking.
Your booking is only confirmed once we have issued a written Booking Confirmation (see Section 6). Authorisation of a payment alone does not constitute a confirmed booking.
5. Booking and eligibility
You must be at least 18 years old and legally able to enter into a binding contract to make a booking. When you book for other travelers, you confirm that you are authorised to accept these Terms on their behalf and that you have shared them with each traveler.
You are responsible for providing accurate and complete information (full legal names as they appear on travel documents, contact details, ages, and any dietary, medical, mobility, or accessibility needs relevant to the Experience). Errors caused by inaccurate information you provide are your responsibility. Minors must be accompanied by a responsible adult unless we agree otherwise in writing.
6. Confirmation and delivery of services
After payment, we will send a Booking Confirmation and e-voucher to your e-mail, normally within 24 hours and no later than 72 hours. This document is proof of purchase and must be presented (digitally or printed) at the start of your Experience.
For Custom Itineraries, you will also receive a detailed written itinerary confirming dates, inclusions, meeting points, and times. Delivery of the service occurs on the scheduled date(s) of the Experience at the confirmed meeting point. There is no physical shipment; all documents are delivered electronically.
If you do not receive your Booking Confirmation within 72 hours of payment, please contact us immediately at hola@attraveler.com so we can resolve it before your travel date.
7. Changes by you
Requests to change dates, participants, or itinerary details must be made in writing to hola@attraveler.com. We will make reasonable efforts to accommodate changes, subject to availability and Supplier terms. Changes may incur additional cost and a change-administration fee of USD $250. Change requests received within [7] days of the Experience are treated as cancellations under Section 9.
8. Changes or cancellation by us
We may occasionally need to modify or cancel an Experience (for example, due to insufficient minimum numbers, Supplier failure, or safety concerns). We will notify you as soon as reasonably possible.
Where we cancel an Experience for reasons other than Force Majeure (Section 10) or your breach of these Terms, you may choose between an alternative Experience of comparable standard (paying or being refunded any price difference) or a full refund of amounts paid to us. We are not liable for incidental expenses you may have incurred (e.g. flights, visas, non-refundable third-party bookings). We strongly recommend travel insurance (Section 13).
9. Cancellation and refund policy by you
This policy is a core part of your contract. Cancellations take effect on the date we receive your written request at hola@attraveler.com.
Day and Curated Experiences: 48 hours or more before start time: 100% refund. 24 to 48 hours before start time: 50% refund. Less than 24 hours before start time, or no-show: no refund. Terms may differ if experience states otherwise.
Custom and Multi-Day Itineraries: More than 45 days before start date: full refund, less the non-refundable deposit. 31 to 45 days before start date: 50% refund of amounts paid, less the deposit. 15 to 30 days before start date: 25% refund of amounts paid, less the deposit. Fewer than 15 days before start date, or no-show: no refund.
How refunds are issued: Approved refunds are returned to the original payment method via Repayd, processed within 5–10 business days of approval; the time for funds to appear depends on your bank or card issuer. Refund amounts exclude any non-refundable deposit and any non-recoverable third-party Supplier charges already incurred on your behalf, which will be itemised for you. Bank or currency-conversion fees charged by your own institution are not refundable by us.
10. Force majeure
We are not liable for any failure or delay in performing an Experience caused by events beyond our reasonable control, including severe weather, natural disasters, epidemics or pandemics, government action, border or airport closures, strikes, civil unrest, or Supplier failure ("Force Majeure"). In such cases we will offer, at our discretion and where possible, a rescheduled date, a credit valid for [12] months, or a refund of recoverable amounts (less non-recoverable Supplier costs already incurred).